Frequently Asked Questions
What do you do?
We do cakes, cupcakes, cookies, donuts, and pretty much anything baked. We serve normal day-to-day needs, special occasions such as birthdays and anniversaries, holiday orders, and even custom wedding designs. If you don't see an item in our online store, email us at email@example.com for a consultation and quote.
Want to try a small something in person before placing a custom order? We're open daily from 10am to 7pm inside of the 7th Street Public Market located at 224 E 7th St.
We also do lots of volunteer work in our community! We think, even if it's just a little, chipping in to support the people around us is imperative to the success of us as a bakery and as members of Charlotte. We want to work WITH our surroundings and never make our surroundings work FOR us. For ways to get involved email us at firstname.lastname@example.org
What are your products like?
Our focus at The Gâteau Baking Company is to serve gourmet baked goods using the highest qualit ingredients to support the growth of our community. We use all natural, unrefined sugar and flour that not only taste good but help us (and our neighbors) be truly local eaters. We don't play around with phony extracts, fake butter, or ingredients we can't pronounce. Each cake comes with three layers of cake and two layers of filling, and is covered in cream cheese or buttercream frosting.
How long does a custom order take to fulfill?
We work very hard and love what we do, but we're only human. Until we have our robots in place, please give us enough lead time to complete your order by placing your order at least twp days in advance. Weddings require booking at least one month in advance. We look forward to hearing your needs for birthday cakes, make-up cupcakes, "thank you" cookies, and everything in between. If you need a rush job, just call or email us and ask to speak with a baker!
How do you get your order?
You come pick it up at 224 E. 7th St. We're open daily from 10a to 7p. To arrange an earlier or later pick up, just email us and we'll see what we can work out!
Where do you come up with your recipe ideas?
We recognize that in an industry as old as time itself, we can't always be completely original so we often take classic goods and add a our own bold twists. Our sea salt chocolate chip cookie for example, is made with dark chocolate chips and smoked sea salt. Through creativity and excitement, we find ways to make timeless products exclusive to our bakery.
The inspiration to bake is everywhere!
Our recipes are the products of countless hours in the kitchen trying and trying again to make the perfect pastry.
What size cake should I order?
Here's a helpful breakdown of cake sizing!:
6" cake: 6-8 servings
8" cake: 8-12 servings (most common)
10" cake: 12-18 servings
Two tiered cake: 6" & 8" cake: 20-25 servings
Three tiered cake: 6", 8", & 10" cake: 35-48 servings
Things to keep in mind: these numbers are if you cut your cake graciously and DO NOT apply to wedding cakes (wedding cakes are cut much differently). Often times, because our cakes are so tall, you are able to serve much thinner slices without making your guests feel like you're being skimpy on the cake. Also, the larger the cake is in diameter, the less tall and thin the cake will appear.
Where else can I find your products on the shelf?
Pure Pizza on Central Ave! They are the exclusive carrier of our Gluten Free Dark Cocoa Brownie. They serve it up warm with a huge scoop of local vanilla bean ice cream!
Green Brothers Juice Bar- did anyone say GF V muffins and raw cookie doughs? OKAY COUNT US IN.
The Westin! We provide the pastries hotel staff leaves in your room for you during an important stay!
Undercurrent Coffee! Opening soon in Plaza Midwood!
Are you a local business owner that would like to chat about wholesale pricing and/or carrying our goods? Email Cara at email@example.com to talk!
Are your products gluten free and/or vegan?
They sure can be! While eating vegan and gluten free is not a core value we instill in OUR everyday lives, we understand that it might be one of yours and we respect that wholeheartedly. We want our friends to enjoy our goods no matter what their dietary restrictions. Gluten free, vegan, soy free- bring it on! We don't want you to go to another bakery to receive a lesser quality product just because you may have an alternative diet. We have amazing cakes and can't stand the idea of excluding you! To chat, just give us a ring!
What do I do if I or a guest have certain allergies to nuts or other ingredients? Can you accommodate?
Before placing your order, please inform us via call or email if a person in your party has a food allergy. As in most cases, the kitchen we use is also used to produce products with peanuts, tree nuts, soy, milk, eggs and wheat. While we take steps to minimize the risk of cross contamination, we cannot guarantee that any of our products are safe to consume for people with severe peanut, tree nut, soy, milk, egg or wheat allergies.
If you have any questions that we forgot to answer here, please email us via firstname.lastname@example.org